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Terms and Conditions – English

Basic provisions

These GTC govern relations between the parties to the sales contract, where, on the one hand, ARTBASIC s.r.o., Company Registration Number 47480955, with its registered office at 93401, Levice, P.O.Hviezdoslava615/23, is registered in the Commercial Register of the District Court nitra,

Lasergarden.eu and shop.lasergarden.eu owned by ARTBASIC s.r.o. by a non-independent legal entity related to its activities and business services. The name “Lasergarden” is the name of artbasic s.r.o. business and production activities owned. Hereinafter referred to as the Web Store.

Www.lasergarden.eu and www.laserdesign.art are also www.shop.lasergarden.eu, operated by ARTBASIC s.r.o.

The buyer is a consumer or entrepreneur.

A consumer is a natural person who, when concluding and performing a consumer contract, does not act in the course of his business or other business activity.

The legal relations of the seller with the consumer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 ECR, Civil Code, as well as related regulations.

  Entrepreneurs shall mean:

  • a person incorporated in the Commercial Register,
  • a person who does business on the basis of a trade licence,
  • a person who does business under a non-trade authorisation under specific rules,
  • a person who carries out agricultural production and is entered in the register under a special regulation.

For the purposes of the GTC, entrepreneurs are also understood to be acting in accordance with the preceding sentence in the course of their business activities. If the Buyer enters his identification number (registration number) in the order, then he acknowledges that the rules set out in the GTC for entrepreneurs apply to him.

The seller’s legal relations with the buyer, which is the entrepreneur, are not expressly regulated by these GTC or by the contract between the seller and the buyer are governed by the relevant provisions of Act No. 513/1991 EC, Commercial Code, as amended, as well as related regulations. In the event of any differences between the GTC and the individual contract, the text of the contract shall prevail.

By placing the order, the Buyer confirms that he has become acquainted with and agrees with these GTC, of which the complaints procedure and the document mode of transport, the terms of the ordered service and/or the license granted are an integral part, in the version in force and in force at the time of dispatch ofthe order. A copy of the GTC will be received by the buyer as an attachment to the order confirmation to the specified email address.

The Buyer is aware that the purchase of products that are in the seller’s commercial offer does not give rise to any rights to use registered brands, trade names, company balls or patents of the seller or other companies, unless otherwise agreed in a specific case.

A copy of the GTC will be received by the Buyer as an attachment to the order confirmation to the specified email address. The invoice containing the basic details of the contract, including the receipt according to the Act on Registration of Sales and Tax Document, will be received by the Buyer in the form of a link to download the Invoice. Buyer agrees with this. References to the Above documents are sent to the Buyer at the e-mail address.

  1. Sales Contract
  2. Conclusion of the purchase contract If the buyer is a consumer, the proposal for the conclusion of the purchase contract is the placement of the offered goods by the seller on the site, the purchase contract arises by sending the order to the
    buyer by the consumer and accepting the order by the seller. This acceptance is immediately confirmed by the seller to the buyer by informative e-mail to the specified email, but this confirmation does not affect the origination of the contract. In the information email, the buyer will also find a link to the current version of the GTC and the Seller’s Complaints Procedure. The resulting contract (including the agreed price) may be changed or cancelled only by agreement of the parties or on legal grounds. For an exception to this procedure, see point VI. Ordering.If the buyer is an entrepreneur, the proposal for the conclusion of the purchase contract is sent the order of the goods by the buyer to the entrepreneur and the purchase contract itself is concluded at the moment of delivery of the seller’s binding consent to the buyer to the entrepreneur with this proposal. The seller is not responsible for any errors in the transfer of data. The contract is concluded in the Slovak language.

The contract concluded shall be archived by the seller for a period of at least five years from its conclusion, but for a maximum period under the relevant legislation, for the purpose of its successful performance and shall not be accessible to third non-parties. Information on the various technical steps leading to the conclusion of the contract is apparent from these terms and conditions, where this process is clearly described. The buyer has the option to check and possibly correct it before sending the order. These GTC are available on individual portals of the seller and are thus allowed to be archived and reproduced by the buyer.

The cost of using means of communication at a distance (telephone, internet, etc.) for the execution of the order is in the normal amount, depending on the tariff of telecommunications services used by the buyer.

If the services are ordered by the buyer-consumer, then he hereby agrees to be provided to him before the expiry of the legal withdrawal period.

Delivery of the object of purchase

By the sales contract, the seller undertakes to hand over the object to the buyer, to provide the digital content/license that is the subject of the purchase. The seller reserves ownership of the property and therefore the buyer becomes the owner only after full payment of the purchase price. This rule also applies when you purchase a license or service.

The seller hands over the property to the buyer, as well as the documents relating to the property, and allows the buyer to acquire ownership of the property/license in accordance with the contract.

The seller fulfills the obligation to hand over the goods to the Buyer if it allows him to dispose of the goods at the place of performance and informs him in a timely manner.

If the seller is to send the goods, he hands over the goods to the buyer – the entrepreneur – by handing over the first carrier for transport to the buyer and allowing the buyer to exercise the rights of the transport contract against the carrier, the seller hands over the buyer to the consumer only after the goods have been handed over to him by the carrier.

The seller hands over to the buyer the object of purchase in a given quantity, quality and execution.

If it is not specified how to get the thing packed, the seller wraps the thing according to customs; if there are no habits, then in the manner necessary for the preservation of the case and its protection. In the same way, the seller will procure the goods for transportation.

With a view to minimising damage and ensuring a smooth supply, the seller reserves the right to deliver the goods to the buyer only after full payment of the total purchase price. Once the buyer has paid the total purchase price of the purchased goods, the seller will make the shipment in accordance with the buyer’s requirements set out in the order.

The buyer thus agrees that the purchased goods do not need to be supplied with instructions for their use in Slovak or Hungarian or German or English.

The Buyer is obliged, when using all electronic content purchased in ARTBASIC s.r.o. to comply with the obligations laid down by these GTC, if the buyer violates the obligations thus established, then he is obliged to pay any damages, such action may also have criminal consequences.

    Information security and protection

The following Privacy Policy shall apply to the protection and processing of buyer’s personal data by ARTBASIC s.r.o.

Operating hours

Orders via the Internet or through the seller’s staff:

Opening:

Help in German or Hungarian

After – No: 8 a.m. to 2 p.m.

Tel: +36203884880

Prices

All prices are contractual. In the online e-shop are always up to date and valid prices. Prices are final, i.e. including VAT, or any other taxes and charges that the consumer has to pay in order to obtain the goods, this does not apply to any transport charges, etc., which are listed only within the so-called shopping basket and their amount depends on the choice of the Buyer.

Buyer acknowledges that in the event that the Buyer orders goods at a price published in error due to an error of the internal information system ARTBASIC s.r.o., ARTBASIC s.r.o. is.  authorized to withdraw from the purchase contract, even after the Buyer has received an e-mail confirming his order. ARTBASIC s.r.o.

in this case, the Buyer shall be informed of such fact. Examples of when a mis-disclosed price may occur are in particular as follows:

– the price of the goods is at first sight incorrect (e.g. it does not take into account the purchase price);

– the price of the goods is missing or, moreover, one or more digits;

– the discount on the item exceeds more than 50%, without the goods being part of a special marketing campaign or sales event marked with a special symbol.

Promotional prices are valid until stocks are sold out when the number of pieces of promotional goods is given or for a period of time.

The original price shall mean the price of the goods/service/licence at which the goods/service/licence ARTBASIC s.r.o. offered without taking in to account the total possible bonuses, sales promotion marketing campaigns and other discount actions on its operated e-shop or the price tentatively recommended by the manufacturer or distributor, always showing the price that better reflects the price level of the product on the market.

ARTBASIC s.r.o. reserves the right to declare the purchase agreement invalid if there has been misuse of personal data, misuse of the payment card and the like, or due to the intervention of an administrative or judicial authority. The Buyer shall be informed of such action.

Furthermore, ARTBASIC s.r.o. reserves the right to declare the purchase agreement invalid if unauthorized use of the discount or similar voucher occurs in violation of its terms. As a general rule, these are cases where:

  • the discount voucher is used for other goods for which it was intended;
  • the discount voucher is used in conjunction with another discount, even though the addition of these discounts has not been expressly prohibited;
  • the discount voucher is used for purchases below the minimum price fixed;
  • ARTBASIC s.r.o. finds that the discount voucher has already been used.

Ordering

The buyer receives the goods at the price valid at the time of ordering. The buyer has the opportunity to familiarize the consumer with the total price including VAT and all other charges (PHE, etc.) before making the order. This price will be stated in the order and in the message confirming receipt of the order of the goods. The buyer of the consumer has the opportunity to acquaint themselves with the fact for what period of time the offer or price remains valid before making the order.

The Buyer acknowledges that there may be cases where there is no contract between the seller and the buyer, especially if the buyer orders the goods at a price disclosed in error due to an error of the seller’s internal information system. In such a case, the seller informs the buyer of such fact.

The seller reserves the right to declare the purchase contract invalid if personal data, misuse of the credit card, etc. has occurred, or due to the intervention of an administrative or judicial authority, the buyer will be informed of such action.

Furthermore, ARTBASIC s.r.o. reserves the right to declare the purchase agreement invalid if the unauthorized use of a discount or similar voucher is in violation of its terms, in particular in cases where:

  • the discount voucher is used for goods other than those intended;
  • the discount voucher is used in conjunction with another discount, even though this addition has not been expressly permitted;
  • the discount voucher is used for purchases below the minimum prices laid down.

Buyer acknowledges that in the above cases the purchase contract cannot validly arise, and at the same time the Buyer acknowledges that ARTBASIC s.r.o. is entitled to claim, among other gratuitous enrichment.

  Withdrawal

ARTBASIC s.r.o. advises the buyer to back up this data before withdrawing from the contract regarding the device or device on which it has its personal data, and then delete it from this device.

Withdrawal from the contract by the buyer, which is the consumer Within the meaning of § 7 of the Act on consumer protection in the sale of goods or services under a distance contract or a contract concluded outside the seller’s premises and on amendments to
certain laws (Act No. 102/2014 Z. z.) the buyer has the right to withdraw from the contract thus concluded without giving any reason within 14 calendar days from the date of receipt of the goods or from the conclusion of the service contract, and it is necessary that a letter of withdrawal from the contract to the seller be sent within that period. This right is also available to the buyer if he has picked up the goods ordered via the Internet in person at the seller’s point of delivery.

The instruction on the exercise of the consumer ‘s right of withdrawal together with the withdrawal form can be consulted here.

Send withdrawal and goods to:
ARTBASIC s.r.o.

  • shop.lasergarden.eu
  • lasergarden.eu
  • 93401, Levice, P.O. Hviezdoslava 615/23

The goods should be returned by the buyer to the consumer not later than 14 days from the date of withdrawal complete, complete, complete documentation, undamaged, clean, preferably including the original packaging, in the state and value in which the goods were taken over. In case of withdrawal within 14 days by the buyer, which is the consumer, the consumer must send the withdrawal to the e-mail address ARTBASIC s.r.o., notify in person form at any Artbasic s.r.o. store, notify by phone, or the registered customer can use the contract withdrawal form on artbasic s.r.o.

In the event of withdrawal, when the object of the purchase is equipment with a fuel tank, the tank must be empty at the moment of delivery of the goods by the buyer. In the event that the returned goods are incomplete or damaged, the seller may demand after the buyer an amount corresponding to a decrease in the value of the goods (in accordance with §10 paragraph (4) of the Consumer Protection Act for the sale of goods or the provision of services under a distance contract or a contract concluded outside the seller’s premises and on amendments to certain laws.).

The money for the returned goods will be returned to the buyer to the consumer no later than 14 days after receipt of the notice of withdrawal from the purchase contract.

Except where withdrawal is expressly negotiated, the consumer may not withdraw from the contracts:

  1. (a) the provision of the service, where its provision has begun with the express consent of the consumer and the consumer has stated that he has been duly informed that, by expressing that consent, he loses the right of withdrawal after the full provision of the service and that the service has been fully provided;
  2. (b) the sale of goods or the provision of a service the price of which depends on the movement of prices on a financial market which cannot be influenced by the seller and which may occur during the period of withdrawal;
  3. (c) the sale of goods made according to the specific requirements of the consumer, custom-made goods or goods intended specifically for one consumer;
  4. (d) the sale of goods which are subject to rapid quality reduction or destruction;
  5. (e) the sale of goods enclosed in protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken upon delivery;
  6. (f) the sale of goods which, by their nature, may, by their nature, be inextricably mixed with other goods;
  7. (h) carrying out urgent repairs or maintenance which the consumer has expressly requested from the seller; this does not apply to service contracts and contracts the object of which is the sale of goods other than spare parts necessary for repair or maintenance, provided that they have been concluded during the seller’s visit to the consumer and the consumer has not ordered those services or goods in advance,

If the buyer chooses to withdraw within the specified period, we recommend to expedite the processing of the withdrawal of the goods delivered to the seller’s address together with the accompanying cover letter with possible reason for withdrawal from the purchase contract (not a condition), with the number of the purchase document and the specified bank account number or indicating whether the amount will be paid in cash or whether it will be drawn down for the next purchase.

The consumer acknowledges that if he withdraws from the contract, he will bear the cost of returning the goods to the seller and, if he withdraws from the distance contract, the cost of returning the goods, which by their nature cannot be returned by post.

The Buyer acknowledges the fact that if gifts are provided with the goods, the donation contract between ARTBASIC s.r.o. and the Buyer is concluded on the condition that if the right to withdraw from the purchase contract is used within 14 days, the donation contract ceases to have effect and the consumer is obliged to return the associated gifts together with the returned goods, including everything enriched. In the event that these gifts are not returned, these values will be understood as unjust enrichment of the consumer. Artbasic s.r.o. has an artbasic s.r.o.  right to monetary compensation equal to the normal price. In the event of withdrawal from the donation contract, the sales contract does not expire and the contracts are considered separately from this point of view.

The consumer takes note of the fact that if gifts are provided together with the goods, it is not possible to exercise the right of error within 24 months. The consumer may exercise the right to the performance of the defect only within 14 days from the date of receipt of the goods. The entrepreneur is not entitled to exercise the right to claim the defect for gifts.

If all the above conditions for returning the goods are fulfilled, the buyer will be entitled to a refund of the paid sums of money associated with the returned goods, which will be returned to the buyer no later than 14 days after withdrawal. If the account number is not entered, the amount is automatically prepared for drawdown by further purchase or cash collection within the same time limit upon submission of the original credit memo, which is sent to the customer without undue delay after resolution of the withdrawal from the purchase contract.

Withdrawal from the contract by a buyer who is an entrepreneur

The buyer’s business can be made by ARTBASIC s.r.o.  allowed to withdraw from the purchase contract within 14 days. If the value of the goods purchased exceeds EUR 1860 including VAT, such withdrawal is not possible at all. If the Buyer is allowed to withdraw from the purchase contract within a period of fourteen days, then the Buyer acknowledges that the returned purchase price may be humiliated by what the value of the goods has decreased.

If the buyer is a businessman, the buyer may be offered a replacement withdrawal from the purchase contract depending on the condition of the returned goods, the warranty foregae and the current price of the returned goods. The status of the goods is assessed by the seller. In the absence of agreement of terms acceptable to both parties, the goods will be returned at the seller’s expense. The seller is entitled to charge the buyer any additional costs incurred.

If the Buyer is allowed to withdraw from the purchase contract within a period of fourteen days and the return of the goods will not be in the original packaging, including all parts and accessories thereof, the Buyer acknowledges that ARTBASIC s.r.o. reserves the right to charge for such return by the amount that ARTBASIC s.r.o.  compensates for the costs that are necessarily incurred for the re-marketing of the goods.

When a credit memo is issued, an ID card may be required after the buyer (both the consumer and the entrepreneur) in order to protect the buyer’s property rights. By submitting the OP, the buyer agrees to the processing of personal data pursuant to point II.(pursuant to Act 122/2013 Z.z., On the Protection of Personal Data).

In order to protect the buyer’s rights, if the buyer is a legal person and requests a refund by repaying the credit note directly to the store, the relevant amount will be paid only to the persons authorised to act on behalf of the legal entity concerned, i.e. the statutory body, the person who proves officially certified power of attorney, or the person listed as the “trustee” in the buyer profile on the www.shop.lasergarden.eu

Withdrawal from the contract ARTBASIC s.r.o.  in case of defect in the price of goods

Outside of the cases provided for by law, ARTBASIC s.r.o.  entitled to withdraw from the contract in the event of a manifest error in the price of the goods. Withdrawal from the contract under this point is possible within 14 days from the day following the date of conclusion of the purchase contract between buyer and ARTBASIC s.r.o.  so that ARTBASIC s.r.o.  He cancels the order to the buyer or otherwise lets him know that he is withdrawing from the contract. If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account no later than 14 days from the day following the date of withdrawal from the contract by ARTBASIC s.r.o.

     Payment terms

The seller accepts the following payment terms:

  1. prepayment by bank transfer
  2. payment via the bank’s internet interface (by credit card online), whereby the relevant bank automatically remembers the buyer’s specified buyer’s payment card details for future payments (this option may be cancelled by the buyer),

The goods remain until full payment and acceptance by the seller’s property, however, the risk of damage to the goods passes through the receipt of the goods by the buyer.

ARTBASIC s.r.o.  reserves the right to offer buyer only selected payment methods at its sole discretion.

The buyer’s billing information cannot be changed retrospectively after the order has been submitted.

In case of payment by credit card at the branch, the Buyer is obliged to protect the data on his credit card and cover up his PIN code.

  1. Delivery terms
  2. Methods of delivery

The seller ensures or mediates the following methods of delivery:

  • personal collection
  • transmission by transport service
  • sending by courier (from Sturovo)
  • sending by post to an address or directly to the post office

Individual modes of transport are offered according to the availability of individual services and with regard to capacity and range possibilities. In case of force majeure or failure of information system ARTBASIC s.r.o.  shall not be liable for delayed delivery of the goods. All modes of transport offered, their current conditions and prices can be found here.

Other terms and conditions

In case of collection of the order, which was paid in advance via the Internet, the Buyer will be shown an identification PIN code, which ARTBASIC s.r.o. will send to the telephone number specified by the Buyer in the order. The buyer is obliged to ensure that this IDENTIFICATION PIN code is not made available to another person and is not misused in any other way.

In case of collection of the order, which was paid in advance via the Internet, ARTBASIC s.r.o. may.  or its contractor to require the production of an identification card (OP or passport) in order to prevent damage and to prevent the legalisation of proceeds of crime.  If the buyer is a legal entity, the delivery of goods or reimbursement of the credit memo will be allowed by artful power, or to the person who is listed as “administrator” in the buyer profile on the www.shop.lasergarden.eu Website Without submitting any of these documents, ARTBASIC s.r.o., or its contractor, may refuse to issue the goods.

The buyer, who is an entrepreneur, is obliged (the buyer who is the consumer is recommended this procedure) to check immediately upon delivery together with the carrier the status of the shipment (number of packages, integrity of the tape with company logo, damage to the box) according to the accompanying shipping note. The buyer is entitled to refuse to accept a shipment that is not in conformity with the purchase contract by the fact that the shipment is, for example, incomplete or damaged. If the buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the carrier’s transfer protocol. Incomplete or damaged shipment must be immediately notified by e-mail to support@lasergarden.eu, write a damage protocol with the carrier and send it without undue delay by e-mail or post to the seller. Additional complaints of incompleteness or external damage to the shipment do not deprive the buyer of the right to claim the property, but give the seller the opportunity to prove that this is not a conflict with the purchase contract.

Competitions and time limits for picking up winnings

In the event that the winner wins in a competition organized by ARTBASIC s.r.o., this winner is obliged to collect the prize within 30 calendar days from the date on which artbasic s.r.o. was announced.  the results of such a competition. The winner’s entitlement to the prize ceases at the expiry of this period when the prize is forfeited to the promoter.

Warranty conditions

The warranty conditions for the goods are governed by the Seller’s Complaints Procedure  and the applicable legislation of the Slovak Republic. The purchase document serves as the warranty card.

Final provisions

Possible disputes between ARTBASIC s.r.o.  The Buyer may also be dealt with out of court. In this case, the buyer – consumer can contact the out-of-court dispute resolution entity, such as the Slovak Trade Inspection or resolve the dispute through the  designated ODR platform. The Seller advises the Buyer to first use support@lasergarden.euartbasic to resolve the situation before it is approached for out-of-court resolution of the dispute.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of that Convention.

Contact e-mail address ARTBASIC s.r.o.  is support@lasergarden.eu. Artbasic s.r.o. recommends contacting her via her contact form.

These General Terms and Conditions are valid and effective from 25.11.2019 and repeal the previous version of the GTC. The seller reserves the right to change the GTC without prior notice.

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